Your bow’s journey
On its way to us
Your bow is in the post, tracked from the moment you add your posting number.
Received safely
Signed for and checked in by us, in hand. Bench date confirmed by email.
On the bench
Old hair off, fresh hair in, tied and fitted.
Settling
Fresh hair needs time to settle before final tensioning. We don’t rush it.
Boxed & checked
Final tension check, played, packed for the return journey.
Shipped
On its way back by Royal Mail Special Delivery, tracked.
Live tracking is on its way. Until then, every customer gets the same information by email: a “received safely” note with bench and return dates the moment the bow arrives, and a shipped note with Royal Mail tracking when it leaves. You’re never in the dark either way.